Terms of service.
Welcome to Llanes Soaps. These Terms of Service (“Terms”) govern your use of LlanesSoaps.com and your purchase of products from Llanes Soaps.
By accessing our website, placing an order, or using any part of our services, you agree to these Terms. Please read them carefully before making a purchase.
1. About Llanes Soaps
Llanes Soaps offers handcrafted soaps, skincare products, and related personal care products.
Our products are handcrafted in small batches. Because of the handmade nature of our products, variations in color, shape, pattern, texture, scent, appearance, and other characteristics may naturally occur from one batch or product to another.
These variations are part of the handcrafted nature of our products and do not necessarily constitute a defect.
2. Use of Our Website
You agree to use our website only for lawful purposes.
You may not use the website to engage in fraudulent or unlawful activity, interfere with the operation or security of the website, attempt to gain unauthorized access to our systems, transmit malicious software, or violate the rights of Llanes Soaps or any third party.
We reserve the right to restrict or terminate access to the website when reasonably necessary to protect our customers, business, website, or legal rights.
3. Product Information
We make reasonable efforts to accurately display product descriptions, photographs, ingredients, prices, availability, and other information.
However, because our products are handcrafted, the product you receive may vary slightly from the photographs displayed on our website.
Product colors may also appear differently depending on lighting, photography, screen settings, and the device being used.
We reserve the right to update or correct product descriptions, photographs, prices, ingredients, packaging, availability, or other information when necessary.
4. Ingredients and Allergies
Customers are responsible for reviewing product ingredients before purchasing or using a product, particularly if they have known allergies or sensitivities.
If you have sensitive skin or concerns about a particular ingredient, consider testing the product on a small area before broader use.
Discontinue use if irritation or an adverse reaction occurs.
If you have a medical condition, known allergy, or significant concern regarding the use of a product, consult an appropriate healthcare professional before use.
5. Cosmetic Use Disclaimer
Llanes Soaps products are intended for cosmetic and personal-care purposes unless expressly stated otherwise.
Information provided through our website, product descriptions, packaging, social media, or other communications is provided for general informational purposes and is not intended to constitute medical advice.
Our cosmetic products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
Any description of an ingredient or its characteristics should be understood in the context of its intended cosmetic use and should not be interpreted as a medical claim.
6. Orders
When you submit an order, you agree that the information you provide is accurate and complete.
We reserve the right to refuse, limit, or cancel an order when reasonably necessary, including because of:
Product unavailability
Incorrect pricing or product information
Payment problems
Suspected fraud or unauthorized transactions
Technical errors
Incorrect shipping information
Unusually large quantities or suspected unauthorized resale
If we cancel an order after payment has been successfully processed, we will issue an applicable refund using the original payment method when possible.
7. Prices and Payments
Prices are displayed in the currency indicated on the website or at checkout.
Prices may change without prior notice. Changes will not normally affect an order that has already been successfully placed and confirmed.
Promotional prices, discounts, coupon codes, and special offers may have separate conditions or expiration dates.
Payment must be completed using one of the payment methods available at checkout.
Payments may be processed by third-party payment providers. Llanes Soaps does not directly control whether a transaction is approved or declined by a bank, card issuer, or payment processor.
8. Taxes
Applicable sales taxes may be calculated and added to an order when required.
Customers are responsible for any taxes, duties, or other charges applicable to their purchase where required by law.
9. Shipping and Delivery
Customers are responsible for providing a complete and accurate shipping address.
Available shipping methods, shipping costs, and estimated delivery information may be displayed during checkout.
Processing and delivery times are estimates and are not guaranteed unless expressly stated otherwise.
Delivery may be affected by circumstances outside our reasonable control, including carrier delays, weather conditions, holidays, incorrect addresses, transportation disruptions, or other unforeseen circumstances.
Llanes Soaps is responsible for preparing and fulfilling orders, while shipping carriers are responsible for transportation after accepting a shipment.
Any additional shipping conditions published in our Shipping Policy form part of these Terms.
10. Returns, Refunds and Damaged Products
Returns, refunds, exchanges, damaged products, incorrect orders, and related issues are governed by our Return & Refund Policy.
Please review that policy before purchasing.
Because soaps and skincare products are personal-care items, opened, used, or otherwise unsealed products may be ineligible for return for hygiene and safety reasons, except where otherwise required by applicable law or provided by our Return & Refund Policy.
Nothing in these Terms is intended to eliminate consumer rights that cannot legally be waived.
11. Product Availability
Some Llanes Soaps products are handcrafted in small batches and may therefore have limited availability.
We do not guarantee that any product will remain continuously available.
We may modify, temporarily remove, discontinue, or limit quantities of products without prior notice.
12. Promotions and Discount Codes
Promotional offers and discount codes may be subject to specific conditions, including expiration dates, minimum purchase requirements, product restrictions, or limits on how many times they may be used.
Unless otherwise stated, promotions cannot be combined.
We reserve the right to cancel or refuse promotional discounts that have been obtained or used fraudulently or contrary to the stated conditions of the promotion.
13. Intellectual Property
Unless otherwise indicated, the content of LlanesSoaps.com—including the Llanes Soaps name and branding, product photographs, graphics, illustrations, website design elements, written content, product descriptions, and other original materials—is owned by or licensed to Llanes Soaps.
This content may not be copied, reproduced, republished, distributed, sold, modified, or used commercially without authorization, except as permitted by applicable law.
Purchasing a Llanes Soaps product does not transfer ownership of our intellectual property.
14. Reviews and Customer Content
If our website allows customers to submit reviews, photographs, comments, testimonials, or other content, you are responsible for the content you submit.
You may not knowingly submit content that is fraudulent, unlawful, defamatory, abusive, misleading, infringing, or that violates another person's intellectual property, privacy, or other legal rights.
We reserve the right to moderate or remove content when reasonably necessary or legally required.
15. Third-Party Services
Our website may use or link to services operated by third parties, including payment processors, shipping providers, social media platforms, analytics providers, and other services.
These third parties may operate according to their own terms and privacy policies.
Llanes Soaps is not responsible for the independent operation, content, availability, or privacy practices of third-party websites and services.
16. Privacy
Our collection and use of personal information is described in our Privacy Policy.
By using the website, you acknowledge that information may be processed as described in that policy and as necessary to provide our services and process transactions.
17. Errors and Inaccuracies
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, availability, shipping, or other information.
We reserve the right to correct errors and update information when discovered.
If a material error affects an order that has already been submitted, we may contact you to resolve the issue or cancel and refund the affected order when appropriate.
18. Limitation of Liability
To the fullest extent permitted by applicable law, Llanes Soaps will not be liable for indirect, incidental, special, or consequential damages resulting from use of our website or products where such liability may legally be limited.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or restricts mandatory consumer rights provided by applicable law.
19. No Medical Advice
Content available through Llanes Soaps is not a substitute for professional medical advice, diagnosis, or treatment.
Questions regarding medical conditions, allergies, skin disorders, medications, or other health concerns should be directed to an appropriate healthcare professional.
20. Changes to These Terms
We may update these Terms periodically to reflect changes to our products, website, business practices, policies, or applicable requirements.
The most current version will be available on this page, and the Last Updated date will be revised when appropriate.
21. Governing Law
These Terms are governed by the laws applicable to the jurisdiction in which Llanes Soaps operates, without limiting any mandatory consumer protections that may apply to customers under applicable law.
22. Contact Us
Questions regarding these Terms of Service may be sent to:
Llanes Soaps
Website: LlanesSoaps.com
Email: [BUSINESS EMAIL]